🇵🇹 Lisbon, Portugal — Social Media & Digital Advertising
About the role
As a Customer Delight Specialist for Social Media, you will support small and medium-sized businesses (SMBs) to help them grow across multiple digital channels including chat, email and phone. You will provide pre and post-sales support for self-service advertising products and help clients optimize their digital presence.
Key responsibilities
- Provide support to SMBs to help them grow across multiple channels — chat, email and phone
- Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain
- Provide pre and post-sales support for all self-service products
- Provide product and tool support to enhance clients' experience
- Identify trends and solve problems facing multiple SMB clients
- Resolve customer issues in a timely manner, pro-actively communicate to clients on progress
- Provide vital product insights and feedback from customers to engineering
Candidate profile
- Fluent in English (C1)
- Great communication skills
- Aptitude for problem-solving
- Excellent communication skills: verbal, written, listening
- High school diploma or equivalent (mandatory)
- Valid work permit in Portugal
Contract conditions
- Contract
- 12 months renewable automatically
- Location
- Office in sunny Lisbon
- Training
- 3 weeks initial training
- Schedule
- Monday to Sunday, 6am–10pm (8h/day, 2 days off/week, rotating shift)
Benefits
- Private Healthcare & Dentalcare from contract signature
- Stable work and career progression
- Great activities
- Work in sunny Lisbon ☀
Why apply
Social Media Leader
Work for one of the world's largest social media platforms and help SMBs grow their digital presence.
Live in Lisbon
Enjoy one of Europe's most vibrant capitals with year-round sunshine and incredible quality of life.
Career Growth
Start with a 12-month renewable contract with career progression opportunities in a dynamic international environment.