šµš¹ Lisbon, Portugal ā Healthcare Customer Support ā Italian Speaker
About the role
As Operations Customer Expert for the Italian market, you will reassure and support device users by phone and email in Italian and English, giving expert guidance on how the devices work and ensuring a seamless experience for every customer.
About the project
The company is a pioneering medical device manufacturer whose tubeless, wearable insulin delivery system makes daily life easier for thousands of people with diabetes. It now manages distribution, training and customer support directly across Europe. ELITYORA manages the recruitment process as an external agency.
Key responsibilities
- Answer inbound calls and handle customer inquiries about the products with confidence and professionalism
- Provide empathetic, timely support and clear guidance to resolve customer service issues
- Request and collect the updated documentation required by the customer's payer
- Complete order entries and coordinate product shipments for smooth delivery
- Answer customer emails in Italian and English
Candidate profile
- Fluent in Italian (C1/native)
- Good level of English (B2+)
- Empathy, patience and a strong customer-service mindset
- Comfortable with computer systems and accurate data entry
- Availability for rotating shifts (24/7 coverage)
- Experience in customer service or healthcare is a plus
- Valid Work Permit in Portugal or EU Citizen (mandatory)
Contract conditions
- Location
- Modern office in Parque das NaƧƵes, Lisbon (on-site)
- Contract
- 12 months renewable automatically
- Schedule
- 8 hours per day plus 1-hour lunch break, rotating shifts with 24/7 coverage
- Training
- ~20 working days (8h/day), in English ā compensated upon successful completion
- Holidays
- 22 days per year; Portuguese public holidays apply
Training
- Integration into the team and training on the software tools
- Comprehensive product training on the medical devices and services
- Customer management training for phone and email
- On-the-job training and independent practice
Benefits
- Holiday and Christmas bonuses paid monthly on top of the base salary
- Paid, structured training before you start
- Meaningful work helping people manage their health
- International and multicultural work environment
Why apply
Make a real difference
Support people who rely on life-changing medical technology every day.
Live in Lisbon
Enjoy one of Europe's sunniest and most vibrant capitals.
Full training
Learn everything about the products before taking your first call.
Career growth
Build experience in the fast-growing healthcare sector.