🇵🇹 Hybrid in Lisbon — Polish Customer Care for Iconic Fashion Brands
About the role
As a Customer Service Representative, you will be a trusted ambassador for the brands you support. Working in Polish and English, you will listen carefully, understand each customer’s needs and provide friendly, accurate solutions by phone and email. This is a full-time hybrid opportunity combining an international workplace in Lisbon with remote working days according to the project’s operating model.
About the project
PVH is one of the world’s largest fashion companies and the group behind globally recognised brands including Calvin Klein and Tommy Hilfiger. ELITYORA is recruiting Polish-speaking customer service professionals to support customers across the online shopping journey from Lisbon.
Key responsibilities
- Deliver friendly and professional customer service by phone and email in Polish and English
- Support customers with online orders, deliveries, payments, returns and refunds
- Provide clear information about fashion products, services and customer accounts
- Listen to customer concerns and identify the most appropriate solution
- Escalate and redirect cases to the appropriate specialist teams when required
- Build customer loyalty through accurate guidance, empathy and reliable follow-up
Candidate profile
- Native or fluent Polish (C2)
- Good command of English (B2 or higher)
- Excellent verbal and written communication skills
- Strong customer orientation and a genuine desire to help
- Comfortable using digital tools and learning new software
- Reliable, solution-oriented and able to work within an international team
- EU citizenship or valid authorization to work in Portugal
Contract conditions
- Location
- Lisbon, Portugal • Hybrid
- Contract
- 12 months renewable automatically
- Schedule
- 40h/week • Rotating shifts Monday–Sunday, currently 07:00–19:00 (may extend during peak periods)
- Work Model
- Hybrid • Office and remote days according to project planning
- Holidays
- 22 paid holiday days per year + Portuguese public holiday arrangements
Training
- 10 working days of intensive training delivered in English
- 8 hours per day, with group start times generally between 08:30 and 09:30
- Integration, software tools and comprehensive product training
- Customer management training for phone, email and chat contact
- On-the-job coaching and practical implementation of the training content
- Training compensation is paid following successful completion under the applicable training agreement
Benefits
- Competitive monthly package with holiday and Christmas allowances paid monthly
- Meal allowance paid for each working day
- Private health insurance after contract signature and completion of the required registration
- Optional company accommodation for eligible international applicants
- Paid training and continuous professional development
- Career growth opportunities within a large international operation
Relocation package
- Airport pick-up upon arrival
- Flight refund after 9 months in the company
- Shared accommodation option for eligible candidates relocating from abroad or more than 100 km away
Why apply
Iconic Fashion Brands
Build customer experience expertise supporting globally recognised names in fashion.
Hybrid in Lisbon
Combine the energy of an international office with the flexibility of remote working days.
Structured Training
Start with practical training covering products, tools and customer communication.
Life in Portugal
Grow your international career in Lisbon, one of Europe’s most vibrant capitals.
ELITYORA Support
Receive guidance throughout recruitment, relocation and onboarding.