🇵🇹 Lisbon, Portugal — Travel & Customer Experience
About the role
Join a world-leading online travel company and become part of the Relocation Team in Lisbon. As a Turkish-speaking Customer Service Representative, you will provide quality support to travelers facing issues with their bookings during and after their stay — mainly handling complaints, reservation changes and rescheduling. You will also support suppliers (customers, hotels and partners) with challenging requests, negotiating alternative solutions with professionalism, patience and flexibility.
About the project
The company is one of the leading online tour operators worldwide, striving for excellence in customer care and satisfaction. Together with its affiliates, it operates over 100 locations in more than 60 countries, offering a wide range of solutions for every traveler's needs.
Key responsibilities
- Establish efficient, courteous and personalized contact with customers by phone and email, in Turkish and sometimes in English
- Assist and support travelers in unforeseen situations and problems with their hotel reservations
- Be responsive and efficient in resolving urgent situations
- Support suppliers (hotels and partners) by negotiating alternative solutions using several tools and procedures
- Keep a constructive state of mind even in delicate and stressful situations
- Continuously look for effective solutions based on client needs while improving your performance and that of the team
Candidate profile
- Native/C2 level Turkish
- Fluent English (B2 minimum)
- Strong customer orientation with a genuine desire to help and serve
- Excellent communication and problem-solving skills
- Patience, flexibility and solution-oriented mindset
- Ability to handle stressful situations professionally
- Team player with a constructive attitude
- EU passport or valid work authorization for Portugal
Contract conditions
- Location
- Lisbon, Portugal
- Contract
- 12 months renewable automatically
- Schedule
- 40h/week (8h/day + lunch break) — rotating shifts Monday to Friday, 07:00–17:00
- Holidays
- 22 paid days per year + Portuguese public holidays (compensation day if worked)
Training
- Intensive paid training of 20 working days (8h/day)
- Integration into the team and onboarding
- Training on new computer software programs and tools
- Comprehensive product training on the client’s products and services
- Customer management training for phone, email and chat contact
- On-the-job training with continuous support — employment contract signed upon successful completion
Benefits
- Attractive salary package with holiday and Christmas allowances paid monthly
- Health insurance from day one of employment
- Meal allowance paid via card (restaurants, cafeterias, supermarkets)
- Accommodation option available
- 22 days paid holiday per year
- Dynamic and multicultural work environment in modern Lisbon offices
Relocation package
- Airport pick-up upon arrival
- Flight refund after 9 months in the company
- Accommodation in a shared flat with other employees
Why apply
Live in Lisbon
Enjoy one of Europe's most vibrant capitals with amazing weather, food, and culture.
Work for a Global Travel Brand
Join one of the world’s leading online travel companies, present in over 60 countries.
Paid Training
Benefit from a fully compensated intensive training program to launch your career.
Career Growth
Access continuous development and clear career progression paths.
Trusted Partner
ELITYORA connects talent with top international opportunities across Europe.