🇵🇹 Lisbon, Portugal — Customer Service & Mobility
About the role
As a Dutch/Flemish-speaking Customer Service Support Specialist, you will support business mobility users with operational questions related to the use of their leased vehicles and associated services. You will ensure a high level of customer satisfaction by delivering professional support and efficient solutions. This position is ideal for candidates who enjoy working in a dynamic environment and who have strong communication and problem-solving skills.
Key responsibilities
- Assist business mobility users with operational questions regarding leased vehicles and related services
- Handle incoming calls from drivers and business users (maintenance, repair, fuel cards, documentation)
- Process incoming emails and respond to vehicle usage and services inquiries
- Conduct outbound calls to organize or confirm service appointments
- Identify recurring customer questions and suggest process improvements
- Collaborate closely with colleagues to ensure smooth service delivery
Candidate profile
- Fluent in Dutch or Flemish (C1/C2)
- English level C1
- Excellent communication and interpersonal skills
- Customer-oriented mindset
- Strong problem-solving abilities
- Comfortable working with digital tools and systems
- Team player with a proactive attitude
- Previous experience in customer service or mobility services is an advantage but not mandatory
Contract conditions
- Location
- Lisbon, Portugal
- Contract
- 12 months renewable automatically
- Schedule
- 40h/week — Monday to Friday, 08:00–17:30 (rotational)
Training
- Introduction to the working environment and team integration
- Training on internal systems and software
- Product and service knowledge
- Customer communication training (phone and email)
- On-the-job training with practical implementation
- Training lasts 5 working days (8h/day) — contract signed upon successful completion
Benefits
- Competitive base salary with holiday & Christmas allowances
- Health insurance from the first day of contract
- Meal allowance included
- Potential productivity bonus based on performance and attendance
- Optional accommodation benefit depending on conditions
- 22 days of annual leave
Relocation package
- Airport pick-up upon arrival
- Flight refund after 9 months in the company
- Accommodation in a shared flat with other employees
Why apply
Live in Lisbon
Enjoy one of Europe's most vibrant capitals with world-class culture, cuisine, and coastline.
International Team
Work alongside colleagues from diverse backgrounds in a collaborative multicultural environment.
Career Growth
Develop your career in customer operations within the growing mobility sector.
Full Training
Receive comprehensive training before starting — no prior experience required.