🇵🇹 Work at Home in Portugal mainland — Global Electronics Brand & Customer Service
About the role
You speak Dutch/Flemish and you are a Technology addict? We are recruiting Dutch/Flemish-speaking talents as Customer Support Specialists, working from home in Portugal mainland! As a Support Specialist, you will provide assistance to customers' online orders throughout their whole journey — delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls and order information review. You will be handling sensitive customer and client information, following strict PCI and GDPR policies, and interacting with customers, carriers, financial institutions and internal departments to deliver the best possible experience.
About the project
Join a leading global electronics brand and contribute to maintaining the highest customer service standards across the entire post-purchase journey, while collaborating with a multicultural team from the comfort of your home in Portugal.
Key responsibilities
- Handle inbound and outbound calls regarding online orders and order information
- Manage deliveries, shipping investigations, returns and refunds
- Process payment transactions following PCI and GDPR policies
- Interact with carriers, couriers, financial institutions and internal teams
- Quickly recognize, analyze and escalate complex problems with the Knowledge Base
- Maintain the highest customer service standards at all times
Candidate profile
- Fluent in Dutch/Flemish (native or C1+)
- Good level of English
- Customer Service experience
- Great communication skills
- Team-oriented mindset
- Valid Work Permit in Portugal or EU Citizen (mandatory)
Contract conditions
- Location
- Work at Home in Portugal mainland
- Contract
- 12-month renewable contract
- Schedule
- Monday to Sunday, 7am–Midnight, 8h/day, rotating shifts, 2 days off/week
- Training
- Initial training of 3-4 weeks
Benefits
- Private Health & Dental care from contract signature
- Stable work and career progression
- Work at Home in Portugal mainland
- Great team activities and events
Why apply
Global Electronics Leader
Work for a world-renowned electronics brand from the comfort of your home in Portugal.
Work from Home
Enjoy the flexibility of remote work anywhere in Portugal mainland with full company support.
Career Growth
12-month renewable contract with clear career progression in a stable international environment.