🇵🇹 Lisbon, Portugal — Fintech & Digital Banking
About the role
As a Dutch/Flemish-speaking Customer Support Specialist for a leading European fintech platform, you will support customers with banking, investing, and account-related inquiries, ensuring a smooth and professional experience. You will work in a fast-paced environment, following strict compliance and quality standards.
Key responsibilities
- Assist customers via phone, email, and chat
- Provide support on banking, payments, cards, and investments
- Troubleshoot issues such as transactions or account access
- Follow internal procedures and compliance rules
- Escalate complex cases when necessary
- Maintain high levels of customer satisfaction
Candidate profile
- Fluent in Dutch/Flemish (native or C1+)
- Fluency in English (mandatory)
- Strong communication and problem-solving skills
- Customer-oriented mindset
- Ability to follow processes and compliance rules
- Previous experience in customer service is a plus
Contract conditions
- Location
- Remote in Portugal mainland
- Contract
- Full Time – Fixed-term contract
- Schedule
- 40h/week – Rotational shifts (24/7)
- Training
- ~20 days paid training (product, system & best practices)
Training
- Paid training (approx. 20 days)
- Product and system training
- Customer service best practices
Benefits
- Competitive salary package
- Meal allowance
- Health insurance from day one
- Performance bonus opportunities
Relocation package
- Flight ticket provided
- Airport pick-up
- Accommodation support or company housing
- Help with administrative processes
Why apply
Leading Fintech
Join a leading European fintech company with millions of users.
International Environment
Work in a dynamic, multicultural team in sunny Lisbon.
Career Growth
Clear career progression opportunities in a fast-growing company.