🇵🇹 Lisbon – Expo — Spanish & Basque Customer Support
About the role
As a Customer Support Specialist, you will assist Spanish- and Basque-speaking customers with account management, billing enquiries, technical troubleshooting and questions about digital products and features. You will communicate in Spanish, Basque and English across telephone, email and chat while delivering professional, empathetic and solution-oriented support.
About the project
Join the international customer support operation of one of the world’s leading entertainment streaming services, offering a broad selection of series, films, documentaries and original content. The company brings together multicultural teams focused on providing a reliable and enjoyable customer experience.
Key responsibilities
- Provide professional and empathetic customer support
- Assist customers with account management and billing enquiries
- Troubleshoot technical issues on the streaming platform
- Provide accurate information about products, services and features
- Identify customer needs and offer effective solutions
- Handle customer interactions by telephone, email and chat
- Work collaboratively within an international team
Candidate profile
- Fluent Spanish (Castilian)
- Fluent Basque
- English at B1 level or higher
- Excellent communication and interpersonal skills
- Customer-focused, empathetic and solution-oriented approach
- Comfortable using technology and digital platforms
- Adaptable, attentive to detail and comfortable in a fast-paced environment
Contract conditions
- Location
- Lisbon – Expo, Portugal (on-site)
- Contract
- 12 months renewable automatically
- Working Hours
- 40 hours per week
- Schedule
- Rotating shifts, including evenings, weekends and public holidays
Training
- Approximately two weeks of training conducted in English
- Training covers tools, products, services and customer support procedures
Benefits
- Structured initial training covering the project’s tools, products and procedures
- Multicultural and collaborative international work environment
- Experience supporting a world-leading entertainment streaming service
Why apply
Customer Impact
Help customers enjoy a smooth and reliable entertainment experience.
Digital Experience
Build practical expertise in account, billing and technical support.
International Team
Work with colleagues from different cultures in Lisbon.
ELITYORA Support
Receive clear guidance throughout the recruitment process.