🇵🇹 Lisbon, Portugal — E-Commerce & Customer Service — Czech Speaker
About the role
You speak Czech and you are a Technology addict? We are recruiting Czech-speaking talents as Customer Support Specialists in sunny Lisbon, Portugal! As a Support Specialist, you will provide assistance to customers' online orders throughout their whole journey — delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls and order information review. You will be handling sensitive customer and client information, following strict PCI and GDPR policies, and interacting with customers, carriers, financial institutions and internal departments to deliver the best possible experience.
About the project
Join a leading global electronics brand and contribute to maintaining the highest customer service standards across the entire post-purchase journey, while collaborating with a multicultural team in Lisbon.
Key responsibilities
- Handle inbound and outbound calls regarding online orders and order information
- Manage deliveries, shipping investigations, returns and refunds
- Process payment transactions following PCI and GDPR policies
- Interact with carriers, couriers, financial institutions and internal teams
- Quickly recognize, analyze and escalate complex problems with the Knowledge Base
- Maintain the highest customer service standards at all times
Candidate profile
- Fluent in Czech (native or C1+)
- Good level of English
- Customer Service experience
- Great communication skills
- Team-oriented mindset
- Valid Work Permit in Portugal or EU Citizen (mandatory)
Contract conditions
- Location
- Lisbon, Portugal (on-site)
- Contract
- 12 months renewable automatically
- Schedule
- Monday to Sunday, 7am–Midnight, 8h/day, rotating shifts, 2 days off/week
- Training
- Initial training of 3-4 weeks
Benefits
- Private Health & Dental care from contract signature
- Stable work and career progression
- Work in sunny Lisbon
- Great team activities and events
Relocation package
- Airport pick-up
- Flight refund after 9 months in the company
- Accommodation in a room in a flat shared with other employees
Why apply
Live in Lisbon
Enjoy life in one of Europe's sunniest and most vibrant capitals.
Full Relocation
Airport pick-up, flight refund after 9 months and shared accommodation included.
Health Coverage
Private health and dental care provided from contract signature.
Career Growth
Stable employment with real career progression in a global tech-driven environment.