🇪🇸 Alicante, Spain — Dutch-speaking Customer Service
About the role
As a Dutch Customer Service Representative, you will be the first point of contact for Dutch-speaking customers. You will handle a wide range of requests including order management, delivery tracking, returns, refunds, payment inquiries and general product questions, while maintaining a high level of customer satisfaction and following internal quality standards.
About the project
ELITYORA is recruiting Dutch-speaking Customer Service Representatives for an international project based in modern offices in Alicante, Spain. This is a great opportunity for customer-oriented professionals who want to build a stable career while enjoying life on the Costa Blanca.
Key responsibilities
- Handle inbound and outbound customer contacts via phone, email and chat
- Assist customers with orders, deliveries, returns, refunds and payments
- Provide clear, accurate and friendly product information
- Follow data protection, security and company policies at all times
- Meet individual and team KPIs while maintaining quality standards
- Collaborate with internal departments and logistics partners to resolve issues
- Deliver a positive and professional customer experience in every interaction
Candidate profile
- Fluent in Dutch/Flemish (native or C1+ level)
- Good level of English (B1+ recommended)
- Previous customer service experience is a plus
- Strong communication and problem-solving skills
- Customer-oriented mindset and team spirit
- Comfortable using CRM and ticketing tools
- Valid work permit for Spain or EU citizenship (mandatory)
Contract conditions
- Location
- Modern offices in Alicante, Spain (on-site)
- Contract
- Full-time permanent contract (40h/week)
- Schedule
- Flexible rotating shifts, Monday to Sunday
- Training
- Comprehensive paid training before starting
Benefits
- Private health insurance from day one
- Competitive salary and performance incentives
- Live and work in sunny Alicante on the Costa Blanca
- Career progression in an international environment
- Dynamic, multicultural team
- Continuous learning and development opportunities
Relocation package
- Airport pick-up on arrival
- Flight refund after 9 months in the company
- Accommodation in a shared flat with other employees
Why apply
Live in Alicante
Enjoy the Mediterranean lifestyle, year-round sunshine and vibrant culture of the Costa Blanca.
International Career
Build a stable career with an international brand and grow within a multicultural team.
Great Benefits
Permanent contract, health insurance from day one and a relocation package to support your move.
Growth Opportunities
Develop your skills and progress within a structured customer service environment.
Trusted Partner
ELITYORA supports you throughout the recruitment process and your integration into the project.