🇵🇹 Lisbon, Portugal — Healthcare & Customer Support
About the role
As a Dutch/Flemish-speaking Operations Customer Expert, you will provide customer and technical support for users of insulin pumps and related healthcare products. You will assist customers via phone, email, and chat, helping them with product information, technical integration with smartphone apps, and day-to-day management of their devices. This position is ideal for empathetic professionals who are passionate about healthcare and want to make a real difference in people's lives.
Key responsibilities
- Provide customer support via phone, email, and chat for inquiries about insulin pumps, accessories, and related services
- Share comprehensive product information, helping customers make informed decisions tailored to their needs
- Assist customers in connecting insulin pumps to smartphone apps for seamless integration and optimal usability
- Address customer inquiries with a high level of empathy, ensuring satisfaction and fostering trust
- Educate and guide users on the effective use and management of their insulin pumps
- Maintain detailed records of all customer interactions using the SAP CRM system
- Identify and escalate complex or unresolved issues to higher-level support or management
- Work closely with local 2nd Level Support and internal departments to provide effective solutions
- Perform routine customer service tasks, including updating and maintaining the customer database
- Conduct follow-up communications to assess and enhance customer satisfaction levels
- Handle complaints and oversee the returns process in compliance with company policies
Candidate profile
- Fluent in Dutch (C1 minimum)
- Fluent in English (C1 minimum)
- Experience in Customer Support or Technical Support
- Great communication skills
- High school diploma minimum
- Valid work permit in Portugal
Contract conditions
- Location
- Lisbon, Portugal (Office)
- Contract
- 12 months renewable automatically
- Schedule
- Monday to Sunday, 7am–10pm (rotating shifts, 8h/day, 2 days off/week)
- Training
- 4 weeks initial training
Benefits
- Competitive salary + Bonuses + Meal allowance
- Work in sunny Lisbon ☀
- Private Healthcare & Dentalcare from contract signature
- Stable work and career progression
- Great team activities
Relocation package
- Airport pick-up upon arrival
- Flight refund after 9 months in the company
- Accommodation in a shared flat with other employees
Why apply
Make a Difference
Help people manage their health journey with empathy and expertise in the healthcare sector.
Live in Lisbon
Enjoy one of Europe's most vibrant capitals with year-round sunshine and an incredible quality of life.
Grow Your Career
Join a stable company with clear career progression paths and continuous development opportunities.