🇵🇹 Lisbon, Portugal — Healthcare & Medical Devices — Technical Support
About the role
ELITYORA is recruiting an English-speaking Technical Support Specialist to join a leading healthcare company in Lisbon. The company specializes in the development of innovative medical devices to make life easier for patients with diabetes and other diseases. In this role, you will provide expert technical assistance to customers, troubleshoot product issues, and ensure a seamless support experience in a meaningful industry.
About the project
The company is a global leader in medical technology, developing cutting-edge devices that improve the daily lives of patients with chronic conditions. Their commitment to innovation and patient care makes them one of the most respected companies in the healthcare sector.
Key responsibilities
- Assist customers with any questions and concerns regarding medical device products
- Inform and educate customers about the functions, use, and proper functioning of medical devices
- Support customers regarding questions about shipping, returns, exchange policy, and payment transactions
- Troubleshoot technical issues with medical devices efficiently and independently
- Actively participate in the optimization of all customer service and technical support processes
- Document all interactions and technical resolutions accurately
Candidate profile
- Fluent in English (C1/C2 level) — written and verbal
- 4-5 years experience in IT support, service desk, or technical support roles
- Bachelor's degree in Information Technology, Computer Science, or related field preferred (or equivalent experience)
- Proficient in Windows OS, Microsoft 365, Active Directory, remote support tools, and basic networking concepts
- Strong diagnostic skills with the ability to resolve technical issues efficiently and independently
- Effective communication and people skills with a customer-first mindset
- Clear and professional verbal and written communication skills for interacting with users and IT colleagues
- Able to handle sensitive health-related information with discretion
- Experience in telephone customer service (preferred)
- Agile in computer skills from the user's perspective
Contract conditions
- Location
- Lisbon, Portugal (on-site)
- Schedule
- Monday to Friday, 8:00 AM – 5:00 PM
- Contract
- 12 months renewable automatically
- Market
- English-speaking market (UK & International)
Benefits
- Health Insurance from day one
- Guaranteed meal allowance included on top of your base salary
- Daily free healthy meals in our cafeterias (soup, bread, salads, fruit)
- Access to Portuguese language courses, sport activities and social events
- Initial and continuous training with personal development opportunities
- Easy public transport access to our offices
Why apply
Meaningful Work
Make a real difference in the lives of patients with chronic conditions through innovative healthcare technology.
Career Growth
Develop your technical and customer service skills in a leading global healthcare company.
Life in Lisbon
Enjoy the vibrant lifestyle, sunny weather, and rich culture of Portugal's beautiful capital.
Top Employer
Join one of the best companies to work for in Portugal with excellent employee benefits.